Customized Mermaid-Themed Birthday Cake with Name

Shipping Policy Shipping Destinations We offer shipping services for our products to all locations within Pakistan. Cakes Delivery: Currently, cakes can only be delivered within Karachi. Whether you reside in a major city or a remote area, we are committed to delivering your products to your doorstep. Order Processing Time Standard Products: Order processing typically takes 1–2 business days. Cakes: Require pre-booking at least 4 days before delivery. Shoes: Require pre-booking at least 10 days before delivery. Orders placed on weekends or public holidays may experience slight delays, as processing resumes on the next business day.

Shipping Methods We work with trusted shipping partners to ensure safe and timely delivery. The shipping method may vary depending on your location and package size. Shipping Timeframes Major Cities: Delivered within 3–5 business days. Remote Areas: Delivered within 5–7 business days. Note: Delivery times may be subject to delays caused by weather or logistical issues. Shipping Charges We offer free shipping within Pakistan. Enjoy the convenience of no additional delivery charges.

Order Tracking Once your order is shipped, you will receive a confirmation email with tracking details. You can track your package on our website or via the courier service’s tracking system. Order Delivery Guidelines Ensure accurate and complete shipping information when placing your order. Inspect the package for any signs of damage or tampering before accepting delivery. International Shipping Currently, we only offer shipping within Pakistan. We are exploring options for international shipping and will update our policy in the future.

Return and Refund Policy Thank you for shopping at Custom Planet Pakistan! We take pride in the high-quality, customized products we create for you. We understand that sometimes things don't go as planned, so we’ve put together our return and refund policy to ensure a smooth experience. Please take a moment to review our policy below.

Non-Returnable and Non-Refundable Products Due to the personalized nature of our products, we do not accept returns or exchanges on customized items, including: • Customized Hoodies • Customized T-shirts • Customized Shoes (or any other personalized items) We cannot accept returns or exchanges for products unless the item is defective, damaged, or we made an error in fulfilling your order. However, returns are offered within 7 days if our pre-made design are purchased from our web site.

Exchanges As our products are customized to your specifications, we do not offer exchanges. If you ordered the wrong size, color, or design, please make sure to review our sizing chart before placing the order. If an issue arises, we will process a refund or replacement (as mentioned above).