Custom Engraved Metal Pens & Holders – Personalized with Logo & Name

Introduction Thank you for choosing Custom Planet Pakistan! We strive to provide a seamless and satisfying shopping experience, including efficient and reliable shipping services. This Shipping Policy ensures transparency and clarity regarding the delivery of your orders. Shipping Destinations Custom Planet Pakistan provides shipping services to all locations within Pakistan. Whether you reside in a major city or a remote area, we are committed to delivering your products to your doorstep. Order Processing Time For standard products, order processing typically takes one to two business days. Shoes require pre-booking at least ten days before delivery. Orders placed on weekends or public holidays may experience slight delays as processing resumes on the next business day. Shipping Methods We collaborate with trusted shipping partners to ensure safe and timely delivery. The shipping method may vary depending on your location and the package size.

Shipping Timeframes Deliveries to major cities are completed within three to five business days. Deliveries to remote areas may take five to seven business days. Please note that delivery times may be subject to delays caused by weather or logistical issues. Shipping Charges Custom Planet Pakistan offers free shipping throughout Pakistan. Customers can enjoy the convenience of no additional delivery charges. Order Tracking Once your order is shipped, you will receive a confirmation email containing tracking details. You can track your package on our website or via the courier service’s tracking system. Order Delivery Guidelines It is important to ensure accurate and complete shipping information when placing your order. Customers are also advised to inspect the package for any signs of damage or tampering before accepting delivery.

International Shipping At present, Custom Planet Pakistan only offers shipping within Pakistan. However, we are exploring options for international shipping and will update this policy as soon as those services become available. Customer Support For inquiries related to shipping, you can reach out to us via email at customplanetpak@gmail.com or by phone at +92 3290239974. Policy Updates This Shipping Policy is subject to change without prior notice. Updated versions will be made available on our website.

Return and Refund Policy Thank you for shopping at Custom Planet Pakistan! We take pride in the high-quality, customized products we create for you. We understand that sometimes things don't go as planned, so we’ve put together our return and refund policy to ensure a smooth experience. Please take a moment to review our policy below.

Non-Returnable and Non-Refundable Products Due to the personalized nature of our products, we do not accept returns or exchanges on customized items, including: • Customized Hoodies • Customized T-shirts • Customized Shoes (or any other personalized items) We cannot accept returns or exchanges for products unless the item is defective, damaged, or we made an error in fulfilling your order. However, returns are offered within 7 days if our pre-made design are purchased from our web site.

Exchanges As our products are customized to your specifications, we do not offer exchanges. If you ordered the wrong size, color, or design, please make sure to review our sizing chart before placing the order. If an issue arises, we will process a refund or replacement (as mentioned above).